What Warren Buffett Can Teach You About Goo
STOP verb American English definition and synonyms A device, as on an instrument, for accomplishing this. The act of closing a fingerhole or pressing a string of an instrument in order to produce a particular note. A blocking or obstructing, as of a passage or channel. A stay made at a place, as in the course of a journey. (See the sidebar “What Should You Measure?”) However, 22% of repeat calls involve downstream issues related to the problem that prompted the original call, even if that problem itself was adequately addressed the first time around. Although companies are well equipped to anticipate and “forward-resolve” these issues, stop they rarely do so, generally because they’re overly focused on managing call time. Consumers’ impulse to punish bad service—at least more readily than to reward delightful service—plays out dramatically in both phone-based and self-service interactions, which are most companies’ largest customer service channels. An action of stopping; interrup...